Hi just to let you know what we order arrived quickly for a order to the rep of Ireland, very happy the way it was package and the articles were exactly what we ordered,will use ride-away soon as will need riding boots,thank you for your excellent service ,Marie Duff
Hi,
I just wanted to say that I am a new customer and was especially pleased with the service as you can track parcels. My husband was able to collect the Amgio Rug from our local post office so easily as we both work full time.
I will be using this service again and the rug was such good value and fits brilliantly!
Thank-you Mrs Kimber
Email 11th September 2011
Stafford
In addition to the review, I wanted to let you know how pleased I am with this purchase. I could not find these toys here in Canada, but it was worth the brief wait to order it from Ride-Away! My horse knew immediately what to do with it, and to my surprise used his hoof on it only once in over an hour of play. I will be encouraging anyone who is interested in my barn to get one for their horses, too.
Sincerely
Jacquie Allinson & Queens Shadow
Email 21st April 2011
Canada
Ride-Away are far and away the best large equestrian retailer. Their service and staff are second to none The ladies on the end of the phone are knowledgeable, helpful, polite and funny. Their postal service is amazing! I ordered products at 9.00am and they arrived at my house in Shrewsbury at 3pm - unbeatable.
Whilst I live close to the Robinsons store in Cannock, I always use Ride-Away for my horse and human gear.
Many thanks
Andrea Parish
Email 20th April 2011
Dear Ride-Away Team
I am afraid I have been having difficulty on reaching the page on the web site where I can leave a review! I think that is my only critism of the service! I have bought several items lately and all have been brilliant - to the extent that I have ordered more of the same thing - ie. Dublin Fleeces, which I would have thought good value even at the full price!
As importantly. if not more so, as always I have been extremely impressed with the wonderful service I have received. I have spoken to at least two girls on the telephone lately and both have been exceptionally pleasant and helpful. The orders hae arrived quickley and I have been just delighted to put a few pounds into your coffers!
Very Many Thanks
M Cuthbert
Jersey
Email 22nd March 2011
I just wanted to say how amazed I was with the customer service I had when I purchasing my saddle! I have emailed Ride-Away twice with enquiries andI have had an email response and phone call within a few hours! The team really know what they"re talking about and are very happy to help you. So many online sites are non-horsy and have no idea what you"re talking about, it was refreshing to talk to a company that did! Unfortunately I have had to return my saddle as it did not fit ny horse, I spoke to someone on Saturday afternoon to arrange a collection for the item, Parcelforce were here on Monday to collect, all very easy and straightforward. A pleasure to deal with and would definitely recommend!! Well done!!
Ellie Edwards
Email February 2011
I"d like to take this opportunity to express my appreciation for such good service - it"s becoming a rare thing these days! The lady I spoke to yesterday (Emily) was excellent as was the general handling of my purchase/exchange. I will certainly buy from you again as your prices are very good.
Nicola Childe
Email February 2011
WOW - what fantastic service, placed order on Tuesday, and its arrived today (fri) in Republic of Ireland! Well packaged, and am delighted with the service and my order, I will certainly be using you again.
Thank you very much
One VERY happy customer
Catherine Smith
Email February 2011
To all at Ride-Away
Hi, last month u visited your store for the first time, we drove up from Southampton (approximately 500 miles away) and stayed at Linton on Ouse with the specific aim of horse shopping at Ride-Away.
For many years now, my friends and I await your catalogues with eager anticipation and text each other as soon as they arrive (yes I know, we really should get out more!)
I just had to let you know that I had a wonderful time shopping and your staff were just so friendly and helpful. I must make a specail mention of the two young ladies in the hat department who went to great length to ensure I found a new riding hat that fitted me well, especially as I am deaf and wear hearing aids so correctly fitting hats have always been a problem to find. Your staff were so patient as we must have tried on half of your entire stock, but I now have a fabulous, well fitting new hat. So thank you all so very much for a great retail experience and I look forward to shopping with you again soon.
Best Wishes
Sue Cotton
Email February 2011
Hello
I just wanted to thank you for sending the neck cover - it arrived safely this morning. Efficient as always!!
Jane McCrea
Email February 2011
Hi
Rug received safely today - mare wearing it tonight. Ordered midnight 1st February, received 3rd February.
Thank you for your quick despatch.
Regards Johanna Jenkins
Email February 2011
I have recently purchased a new tackbox for my daughter, it arrived very promptly in view of the dreadful weather we were at the time suffering from. One item was missing, my request was dealt with again with the upmost respect and speed. Thank you very very much for an excellent service and I wouldn"t hesitate at using you again.
Kind Regards
Christine Rhodes
January 2011
I just wanted to pass on my huge thanks to the team at Ride-Away, in particular Racehl, for all the help and excellent customer service I received on Friday 7th January. Due to her thoughtfulness and proactive service, my saddle arrived with the option of the gullet I needed to be able to use it later in the day.
Not only had you processed my order for a saddle and competition fleece that I placed last thing on Thursday, ensuring it would be delivered on Saturday as requested, but for all the efforts made to get the right gullet to me - a discussion that was held later on Friday afternoon.
Not only are your prices excellent, but I haven"t received customer service like that for, well, years - well above and beyond, etc. Please pass this email on to your Managing Director so he/she knows what kind of excellent service is being offered which will ensure loyal customers at a time when loyal customers are needed.
Kind Regards
Ruth Todd
January 2011
Thanks very much for your great service - parcels arrived safely today as promised. Also I wish to compliment you on your excellent website.
Del Cook, Email
December 2010
I just want to say Thank You very much for the very prompt delivery of riding gear to my daughter in Bolton, Lancs. I ordered online on the Thurs afternoon and she got it the very next day abd was thrilled with it all as indded I am.
Once again, grateful thanks
Janet Morris, Canterbury, Kent
November 2010
Can I just say we came in this morning to purchase a pair of long boots and a riding hat for my daughter and we saw a girl in the boot department. People are always ready to complain about staff and never compliment so I"m sending this to say the young girl who served us was so kind and helpful and chatty, nothing was a problem to her and we tried on loads of boots and hats with not a minute"s problem.
We didn"t get her name but we know it was her Brithday tomorrow, so Happy Birthday and a big thank you.
Fiona and Katie Addyman (and Grandma) by email
November 2010
I would like to say how VERY PLEASED I have always been, without fail, with the level of service and expertise, your staff give. Everything has always been sent out so efficiently too. Your website is straightforward and I will continue to be a loyal customer of yours. Please pass on my thanks to all your staff for being so helpful.
Claire Bairsto, England
October 2010
I would just like to say how impressed I was with your latest catalogue. I can guarantee that if I require anything, be it tack or supplements I can rely on you to provide the items. Your delivery is excellent and you keep customers informed if there are any problems with items. Hooray for Ride Away.
Sheila. Essex. England
September 2010
Just received my second order from you, thanks for the service and prompt delivery !! Your parcel arrived quicker than one from Australia !!
Anne, Queensland, Australia
September 2010
Hi There
I just wanted to write to Rideaway to thank you all for your recent assistance with my 2 orders. This was the first time I had used your website and with living in Lanzarote it is hard to come by tack etc here!
Both orders have arrived and I am very impressed with the service and sheer speed in which the goods arrived!
Thank you and I will definitely be a returning customer!
Tarnya - Lanzarote
September 2010
Hi Rideaway
Just a quick email to say thank you for such an easy shopping experience! I have received my new Bates saddle and I love it. Great parcel tracking service. Fast delivery. It was a pleasure to shop with you!
Kindest Regards
Julie Billingsley
Email
29th September 2010
Just a quick note to tell you all how wonderful you are.
As always I received my order from you promptly and efficiently. What I am super impressed with is the special effort you had put in to make sure my order was packaged in a way to create the smallest possible dimensions to minimize postal charges.
Your customer focus and ability is second to none.
Alison Cairns
Email
23rd September 2010
Hello
Thank you for despatching the saddle so promptly. It arrived safely mid -morning on Tuedsay.
Many thanks to Stephen for taking the time to leave me a voicemail message to confirm the saddle would arrive on Tuesday and explain the sizing on the gullet plates, and which plate was in the saddle.
My local saddle fitter has come out today and set the saddle up to get my mare restarted under saddle.
Thank-you for all your help. The very competitive price on the saddle means I can put the money saved towards schooling for my horse.
Regards
Maria Carlton
West Malling
Email
It was just a quick email to say thank you for my goods and that as a first time buyer with you, I was very very impressed with the whole service and will be swapping my online spending to you guys.
Thanks again
Rachel Howe
email
This order has now been received. Many thanks for your speedy response. We will use you again
in the future for our horses etc.
Regards Lynn Higgins
email
Hi there
Just a quick mail to confirm that your courier has just now picked up this saddle. As I said on the phone, I am very disappointed it didn"t fit me as it fitted the horse perfectly. Can I say what a very good service this is that you offer - so that you can buy and try a saddle without worrying its going to cost a fortune to return if it doesnt fit!!
Thanks very much.
Anne
email
Dear Sir/Madam,
I would like to inform Rideaway Management, that i have had excellent service from your sales staff in particular Gill, who helped me solve a problem with a bridle for my horse.
Also, the quickness in receiving the bridle, I spoke with Gill Saturday pm, and received the bridle in FRANCE on Wednesday. The bridle fits my horse, and I am very pleased with it.
To many people in this day and age, want to complain, I on the contrary, believe in praise, when I think its fitting.
So well done Rideaway
Regards, Jacqui Dean
email
I just wanted to say that today I tried to buy a dog rug for a rather large old english sheep dog and I would like to say thank-you to Tessa for all her help. I have never come across such a helpful and pleasant sales person.
Well done Rideaway Team
Angie Young
Surrey
Email 21st April 2010
Thank-you very much they arrived today. I just wanted to say thank you for your help and very efficient service.
Kind Regards Mrs Munro
Fochabers
Email 27th May 2010
Hello,
Thank-you very much for your great service. Thank yor for dealing with my impatience very professionally. The order has just arrived today.
The rug and the fly mask fit my horse very well. I am very happy that he will be able to enjoy this summer with less flies!
Have a great day!
Viktorija (lithuania)
email 10th June 2010
Hello, I just wanted to say thank-you, I go the parcels.
That was amazingly quick.
Thank-you again for the excellent serivce.
Naoko Iwamatsu
Japan
email 11th June 2010