Welcome to our on-line store. Ride-Away have provided a high quality mail order service for over 23 years and are now a household name in Equestrian shopping. We have earned a reputation for reliability and customer service and a large percentage of our new clients are recommended by satisfied existing customers.
We are a family run business, with a strong equestrian background and we have full hands on control. We make sure that you, the customer, receive the service you have come to expect from Ride-Away.
You can view our complete catalogue here on our website, and order the products you want on-line, confident that our level of customer service is always of the highest standard. Mastercard, Visa, Solo and Maestro card orders are welcome. You can also check stock availability with our regularly updated on-line database.
By post
You can order by Post by completing the order form on the back of the catalogue. You can use Mastercard, Visa, Solo or Maestro, or send a cheque or postal order. (Please do not send cash).
Please make cheques payable to Ride-Away and write your cheque card number on the reverse. If you do not have an order form, please write out your order clearly on paper and post it to Ride-Away, Stillington Road, Sutton on the Forest, York, YO61 1EH.
By phone
Telephone orders are always welcome and we can advise you on sizes and give other information if necessary. Please telephone (01347) 810443 during shop hours.
An answer service is available outside these hours. It will speed up our order processing if you can quote your account number if you have one, (found on your catalogue, on the address label on the back cover).
By fax
We have a 24 hour fax line - complete your order form and fax it to us at any time. Please include your telephone number in case of queries. Fax your form to (01347) 810746.
On-line
You can view the complete catalogue here on our web site. Check product availability with our frequently updated product database. Visit the Bargain Basement for End of Lines and Special Offers.
Overseas orders
We are pleased to quote for exporting orders overseas. Postage is charged at cost, (minimum £4.99). The VAT may be deducted on orders to non EC countries and BFPO addresses by dividing the price shown by 1.2. (If the item is marked * this indicates that the product is zero rated and no VAT to deduct.) We will send you a quotation for the delivery cost upon receipt of your order, and will await your confirmation to proceed, or you can request us to despatch without quotation. You have the choice at the checkout.
U.K. Delivery
Standard Delivery
Despatch is by Royal Mail or Parcel Force and takes 3 – 5 working days. Cost £4.99
Express Delivery
Despatch is by Royal Mail Special Delivery or Parcel Force. Applicable to most parts of
U.K. (excludes Scottish Highlands and Islands, Isles of Scilly).
UK Zone 1 £8.50, N. Ireland and Isle of Man £15.
Please order before 3.30pm previous working day for delivery the next working day.
(Some postcodes may take 2 days, in which event we will advise you).
Saturday Delivery
Saturday delivery costs £17, zone 1 only. Please order before 3.30pm Friday.
Signature on Delivery
For Parcel Force and Royal Mail Special Deliveries we would normally require a signature. If however, you wish your parcel to be left without a signature, you may authorize us to do so by entering this request in the Delivery Notes box at the Check Out. If the parcel should go missing, once it has been delivered, Ride-Away could not accept any responsibility for the loss, so please ensure you ask for the parcel to be left in a secure place. Alternatively you can state an alternative delivery address such as your work address, friend or relative, or request we leave with a neighbour if you are not in.
Upon receiving your order, please check items to be correct and inform Ride-Away as soon as possible (within two days of receiving your order) of any discrepencies.
Returns
Refunds will be made for any items returned (at customers expense) which are unused and not damaged, within 14 days of receiving them. (This does not affect your statutory rights).
Where you require exchange, this will be sent postage free, (UK only). Please pack carefully to avoid damage and don"t forget to enclose the return form which was sent with your order. Also ensure that returned goods are fully insured against loss/damage.
Goods returned under complaint will not be accepted unless clean and dry. Health & Safety Act 1972.
Prices
Prices are liable to increase beyond our control. We will make every effort to maintain the prices published in our catalogue, but from time to time we have to pass on prices increases from our suppliers. Payment is accepted in pounds Sterling only.
VAT
All prices on the website are inclusive of VAT at the current rate of 20% unless the price is marked * - (this indicate the item is zero rated). In the event of any Vat increase or decrease we will adjust prices accordingly.
Opening Hours
The shop is open six days a week (closing Sundays). We are open all Bank Holidays between 10am and 4pm except Christmas and New Year.
Monday, Tuesday, Wednesday, Friday 9.00am - 5.30pm
Thursday 9.00am - 8.00pm
Saturday 9.00am - 5.00pm
Waste Electrical and Electronic Regulations
All new electrical products that can be recycled will carry the "crossed out wheelie bin" to help you remember to recycle them.
If you purchase an electrical product from Ride-Away we are happy to take your old one back for recycling (this complies with current government WEEE regulations). Simply drop off at the store or give us a ring and we will send our carrier to pick it up for us to recycle free of charge.
For more information on recycling and how to minimize your environment impact go to www.recycle-more.co.uk.
Miscellaneous
Please note that while we make every effort to ensure that photographs and descriptions of our products are accurate, some details, such as colour, may not be a true representation.
These terms and conditions do not affect consumer statutory rights.
Errors and omissions excepted.